Privacy Policy

Last Updated: July 2025

Oak & Stone Surveying is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you contact us, book a survey, or use our website.

Oak & Stone Surveying is an independent building surveying business based in Worcestershire, covering the Three Counties and Midlands region.
Contact: luke@oakstonesurveying.co.uk | 07816 327 522

We may collect the following information:

• Your name, phone number, and email address
   
• Property address and survey details
   
• Any other information you choose to share during enquiry or booking
   
• IP address and basic browser/device data (via cookies)
   

We use your personal data to:

• Respond to enquiries and provide survey quotes
   
• Arrange and carry out building surveys
   
• Send reports, invoices, and follow-up communications
   
• Improve our services and respond to feedback
   

We do not sell or share your personal data with third parties unless required by law.

We only process your personal data:

• With your consent (e.g. when submitting a form)
   
• As part of a contract (e.g. when booking a survey)
   
• Where it is necessary for our legitimate interests (e.g. to manage our records or improve services)
   

We retain your information for as long as needed to:

• Fulfil our survey obligations
   
• Comply with legal, regulatory, and insurance requirements
  Survey reports and associated files may be retained securely for up to 7 years.
   

Under GDPR, you have the right to:

• Access your data
   
• Request corrections
   
• Request deletion (unless we are legally required to keep it)
   
• Object to or restrict processing
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

Our website may use cookies to collect anonymous usage data and improve functionality. You can adjust your browser settings to disable cookies at any time.

If you have any questions about this policy or your data, please get in touch:
Luke Stephens
📧 luke@oakstonesurveying.co.uk
📞 07816 327 522